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warrantyWarranty & Return

This Limited Warranty contains the sole express warranty made by Kraken Power PC. ("Company") in connection with new desktop and notebook computer systems sold by Company ("Product"). BY PURCHASING OR ACCEPTING THE PRODUCT, THE BUYER ACKNOWLEDGES THAT THE LIMITATION OF LIABILITY IS PART OF THE TERMS OF SALE, CONSTITUTES A BINDING AGREEMENT, AND MAY BE ENFORCED AGAINST YOU BY COMPANY. Any warranties, if separately provided in writing, are extended only to the Buyer whose name is shown on Company's invoice and/or contract. All products are covered by manufacturer's warranty, if applicable, and Company shall not be responsible for any such warranty services or claims, except as set forth herein. Company shall not be obligated to provide any warranty service or obligations unless Buyer has paid its purchases in full under this or any other Company invoice.

  • A large percentage of warranty returns are tested to be without fault. If the product is found to be not faulty, a $25 service fee per item may be charged and the non-faulty items will be shipped back to you at your expense. As such we recommend troubleshooting and testing with another system to make sure an item is faulty before returning it.
  • All goods sold by Kranken Power come with guarantees that cannot be excluded under the Australian Consumer Law. All Kranken Power customers are entitled to a replacement or refund for a major failure if the goods fail to be of acceptable quality. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.
  • All products carry return to base warranty unless otherwise stated. No advance replacement is available. Return shipping and insurance fees are paid by the customer when sending goods back to Kranken Power , unless special discount / arrangement given. Kranken Power will pay  shipping fees when sending goods back to the customer.
  • Proof of purchase are required for all returns. An online return authorisation must be filed and approved for any products being sent back to Kranken Power. For more information please visit www.kppc.com.au.
  • A $50 per hour fee may apply if warranty goods are found to be without fault.
  • Returns of non-faulty items are considered on a case by case basis. A minimum 15% restocking fee applies.
  • Above goods remain the property of Kranken Power until payment has been received in full. Until title passes, Kranken Power can retain, repossess and/or resell all goods.

Kraken Power PC is proud of the excellent reputation our custom built systems have and we stand behind our products 100%. We will endeavour to resolve faults with your Kraken Power PC Computer System promptly upon return to us. Most issues with our custom built computers can be resolved within a few days.

Contact Us First

If you are unsure if the goods are faulty please contact any of our service departments before bringing or sending the goods back. Our team may be able to resolve your issue without actually needing to bring the goods back to us.

Every product comes with a different manufacturer warranty duration, these warranty durations are strictly enforced on Gaming by our suppliers and we are obliged to pass on this enforcement. We strongly recommend contacting Gaming as soon as you establish you have a faulty product.

Complete the Form

All returns must be issued a Return Authorisation Number (RA#).

Please complete the form below "Kraken Power PC RA Return Authority Form" and your request will be reviewed and issued an RA number. Please clearly print your RA# on the outside of the package when returning to us.

Kraken Power PC RA Return Authority Form

Used Products Warranty

All Budget PC sold used products are covered under minimum 3 months return to base warranty.

Please contact us on 03 9541 9000 to speak to our technician for a trouble shoot before sending in your computer, as most problems can be fixed on the phone.

Q: Where to find your windows activation key?

A: Most Windows licence key are located on the side panel of your computer case, if you are using a notebook, windows activation key may be located at the bottom of your notebook or under the battery.

Returns are easy

Kraken Power PC (Warranty): Unit 109, Axxess Business Park, 45 Gilby Rd, Mt Waverley, VIC 3149

Tel: (03) 9541 9090

Fax: (03) 9558 9868

Email : [email protected]


DeliveryDelivery & Pick UpGo to top

We'll bring your purchases straight to your home.

Most Kraken Power PC products are flat packed and designed in such a way that they are easy for you to take home yourself. However, if your car isn't big enough, or you just don’t want to take your purchases with you, we can deliver your purchases right to your door.

We offer delivery to almost anywhere in Australia. Delivery service is based on the delivery method and destination.

Add articles to your shopping cart and enter your postal code to see if delivery is available to your area. Note that certain restrictions may apply.

The delivery method is based on the weight/volume, size and retail value of your order. Based on the above criteria, your order will be delivered by parcel or truck to ensure that your articles arrive in premium condition.

Delivery

Courier

StatesDelivery days
VIC 1-2 business days
NSW / ACT 1-5 business days
QLD 2-7 business days
TAS 1-7 business days
SA 1-7 business days
Other States 4-10 business days

Business days: Monday to Friday, excluding public holidays.

Some country area delivery will take up to 14 business days.

all products are in stock at the time of ordering.

Same Day or Express Delivery

If you require Same Day or Express Delivery, please ring us for quotation.

How do I track the status of my delivery?

The status of all your current delivery can be tracked at www.fastway.com.au or www.auspost.com.au.

Pick-Up

Where could I pick-up my order? You can pick up orders in Melbourne.

Mount Waverley Store: Unit 109, Axxess Business Park, 45 Gilby Rd, Mount Waverley, VIC, 3149

Opening hours:
Mon - Fri: 9:30am - 6:00pm Sat: 10:00am - 3:00pm Sun: Closed

Phone 03 9541 9090 and let one of our knowledgeable Customer Service representatives help find the right solution for you.

Heatherton Store: Unit 29, 1 Kingston Rd, Heatherton, VIC, 3202

Opening hours:
Mon - Fri: 9:30am - 6:00pm Sat - Sun: Closed

Phone 03 9541 9090 and let one of our knowledgeable Customer Service representatives help find the right solution for you.


paymentPayment MethodGo to top

Paying in office

    • Cash

We accept cash payment. There is no surcharge forCash/EFTPOS/Direct Deposit payments.

    • EFTPOS

Our EFTPOS terminal has daily withdrawal limit of $800-$1000. You can request to increase your withdrawal limit by contacting your bank.

There is no surcharge for Cash/EFTPOS/Direct Deposit payments.

We accept all EFTPOS cards. Paying by EFTPOS is only available for pickup. Cash out is not available!

Paying online

    • Direct Deposit

Paying by direct deposit is the best payment method that can save you from the usual banking/surcharge fees associated with credit cards.

Our Banking Details
Bank: ANZ
Account Name: KRAKEN POWER PC
BSB Number: 013 366
Acount Number: 4201 81098

Note: Please notice it usually take about two days for the internet banking transaction to complete. The stock will be sent out to you once we see your payment deposited in our account.

    • Credit Card

We accept Visa, MasterCard and American Express however you can also choose to pay using PayPal if you wish.

Surcharge on top of your total cost
VISA / Mastercard 2% surcharge
AMEX 3% surcharge

The credit card holder must be present with the actual credit card when picking up from our store as we need to process the payment in store using the card and obtain and verify the authorized signature.